Original language | Undefined/Unknown |
---|---|
Title of host publication | Quality Management in Services |
Editors | P. Kunst, J. Lemmink |
Place of Publication | Assen |
Publisher | Koninklijke Van Gorcum BV |
Pages | 151-157 |
Number of pages | 7 |
Publication status | Published - 1992 |
Research programs
- EUR ESE 09