Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management

W Tate, W van der Valk

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

Original language	Undefined/Unknown
Title of host publication	Creating and Managing Value in Supply Networks
Editors	Carter, P. Day, M. Croom, Simon R.
Place of Publication	San Diego, California, USA
Publisher	University of San Diego
ISBN (Print)	0977967301
Publication status	Published - 6 Apr 2006

Cite this

@inproceedings{be14b222723a4c85931c38576a9e52af,

title = "Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management",

author = "W Tate and {van der Valk}, W",

year = "2006",

month = apr,

day = "6",

language = "Undefined/Unknown",

isbn = "0977967301",

editor = "{Day, M. Croom, Simon R.}, {Carter, P.}",

booktitle = "Creating and Managing Value in Supply Networks",

publisher = "University of San Diego",

address = "United States",

}

Creating and Managing Value in Supply Networks. ed. / Carter, P. Day, M. Croom, Simon R. San Diego, California, USA : University of San Diego, 2006.

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

TY - GEN

T1 - Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management

AU - Tate, W

AU - van der Valk, W

PY - 2006/4/6

Y1 - 2006/4/6

M3 - Conference proceeding

SN - 0977967301

BT - Creating and Managing Value in Supply Networks

A2 - Day, M. Croom, Simon R., Carter, P.

PB - University of San Diego

CY - San Diego, California, USA

ER -