Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management

W Tate, W van der Valk

Research output: Chapter/Conference proceedingConference proceedingAcademicpeer-review

Original languageUndefined/Unknown
Title of host publicationCreating and Managing Value in Supply Networks
EditorsCarter, P. Day, M. Croom, Simon R.
Place of PublicationSan Diego, California, USA
PublisherUniversity of San Diego
ISBN (Print)0977967301
Publication statusPublished - 6 Apr 2006

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