Managing complex transport infrastructure projects in an institutionally fragmented setting

Martijn Leijten*, Joop Koppenjan, Ernst Ten Heuvelhof, Wijnand Veeneman

*Corresponding author for this work

Research output: Chapter/Conference proceedingConference proceedingAcademicpeer-review

Abstract

Complex construction projects face a dilemma: perspectives and interests of clients and project managers may diverge and even be contradictive. This dilemma is especially manifest in the management of the performance benchmarks time, cost, scope and quality. Administrators hold to preestablished benchmarks, while project managers have an interest in relaxing them, in order to be able to realize the project. When these two contradictory interests are not reconsolidated, either the benchmarks are not met, or they will be traded off in an uncontrolled way, which even may lead to project failure. This management trap is best to be avoided when designing the contract between client and contractors and the drawing up of the terms of reference. Due to the complexity that characterizes a lot of public projects, this is not always possible. With RandstadRail as example, we will show in this paper what problems may occur in these situations and how they can be dealt with.

Original languageEnglish
Title of host publication2008 1st International Conference on Infrastructure Systems and Services
Subtitle of host publicationBuilding Networks for a Brighter Future, INFRA 2008
DOIs
Publication statusPublished - 2008
Event2008 1st International Conference on Infrastructure Systems and Services: Building Networks for a Brighter Future, INFRA 2008 - Rotterdam, Netherlands
Duration: 10 Nov 200812 Nov 2008

Publication series

Series2008 1st International Conference on Infrastructure Systems and Services: Building Networks for a Brighter Future, INFRA 2008

Conference

Conference2008 1st International Conference on Infrastructure Systems and Services: Building Networks for a Brighter Future, INFRA 2008
Country/TerritoryNetherlands
CityRotterdam
Period10/11/0812/11/08

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