@book{cca745100277474ea85e78c5063ad16a,
title = "Managing product returns: the role of forecasting",
abstract = "In this article, we discuss ways of actively influencing product returns and we",
author = "B Toktay and Erwin Laan and {de Brito}, MP",
year = "2003",
language = "Undefined/Unknown",
series = "ERIM Report Series Research in Management (issn 1566-5283)",
publisher = "Rotterdam School of Management (RSM), EUR",
address = "Netherlands",
edition = "ERIM Report Series Research in Management (issn 1566-5283) 2003-",
}