Managing quality in manufacturing versus services: a comparative analysis

BG (Barry) Dale, ART Williams, KD Barber, A Wiele

Research output: Contribution to journalArticleAcademic

21 Citations (Scopus)
Original languageUndefined/Unknown
Pages (from-to)242-247
Number of pages6
JournalManaging Service Quality
Volume7
Issue number5
Publication statusPublished - 1997

Research programs

  • EUR ESE 09

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