Managing quality in manufacturing versus services: a comparative analysis

BG (Barry) Dale, ART Williams, KD Barber, A Wiele

Research output: Contribution to journal › Article › Academic

22 Citations (Scopus)

Research programs

@article{4c65e64779914599b4406d1329da7bc7,

title = "Managing quality in manufacturing versus services: a comparative analysis",

author = "Dale, {BG (Barry)} and ART Williams and KD Barber and A Wiele",

year = "1997",

language = "Undefined/Unknown",

volume = "7",

pages = "242--247",

journal = "Managing Service Quality",

issn = "0960-4529",

number = "5",

}