Mind over minutes: The effect of task duration consideration on task delay

Libby (YoungJin) Chun*, Christophe Lembregts, Bram Van den Bergh

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Would highlighting that a customer review can be completed in 3 min influence a customer's decision to either promptly submit their review or delay it, with the potential risk of forgetting it altogether? Despite the popular approach of using task duration to mitigate task delay, the empirical support for this method is scant. This study investigates the effect of considering task duration (i.e., how long a task may take) on task delay (i.e., postponing the task until later). Across four studies, we demonstrate that making task duration salient decreases the likelihood of postponing a short task that can be achieved in one sitting. This effect occurs because considering task duration strengthens the implemental mindset, but only when task duration information is more evaluable. The findings of this paper suggest an easily implementable method that could customer engagement. Finally, we propose a set of promising avenues for future research.

Original languageEnglish
Number of pages23
JournalJournal of Consumer Psychology
DOIs
Publication statusPublished - 20 Sept 2023

Bibliographical note

Publisher Copyright:
© 2023 The Authors. Journal of Consumer Psychology published by Wiley Periodicals LLC on behalf of Society for Consumer Psychology.

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