Mystery shopping: A tool to develop insight into customer service provision

A Wiele, MG Hesselink, JD van Iwaarden

Research output: Contribution to journalArticleAcademicpeer-review

52 Citations (Scopus)
Original languageUndefined/Unknown
Pages (from-to)529-541
Number of pages13
JournalTotal Quality Management and Business Excellence
Volume16
Issue number4
DOIs
Publication statusPublished - 2005

Cite this