| Original language | Undefined/Unknown |
|---|---|
| Number of pages | 12 |
| Edition | ERIM Report Series Research in Management 2003 020-ORG |
| Publication status | Published - 2003 |
Publication series
| Series | ERIM Report Series Research in Management 2003 |
|---|---|
| Volume | 020-ORG |
Mystery shopping: In-depth measurement of customer satisfaction
MG Hesselink, A Wiele
Research output: Book/Report/Inaugural speech/Farewell speech › Report › Academic