Mystery shopping: In-depth measurement of customer satisfaction

MG Hesselink, A Wiele

Research output: Book/Report/Inaugural speech/Farewell speech › Report › Academic

Original languageUndefined/Unknown
Number of pages12
EditionERIM Report Series Research in Management 2003 020-ORG
Publication statusPublished - 2003

Publication series

SeriesERIM Report Series Research in Management 2003
Volume020-ORG

Research programs

  • EUR ESE 09

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