No woman's land: Feminist approaches to the ride-hailing sector and digital labor platforms in India

In this dissertation, I investigate the concerns, issues and opportunities for platform labor reform with a focus on the ride-hailing sector using Bardzell (2010)’s feminist lens. The feminist viewpoint keeps the marginal user at the center committing to equity, diversity, identity, empowerment, and social justice to improve the work conditions of gig workers in the Global South. By conducting in-depth qualitative interviews with the different stakeholders of the ride-hailing sector, and analysing case studies, media coverage, policy papers, and research reports, I suggest guidelines for redesigning the digital labor platforms.