Optimal Balanced Control for Call Centers

Research output: Working paper › Academic

geen DOI

Research programs

@techreport{6bb8b20d9b6e4d35ab17408999d58f50,

title = "Optimal Balanced Control for Call Centers",

author = "S Bhulai and T Yuan-Farenhorst and \{Van der Laan\}, D and BF Heidergott",

note = "geen DOI",

year = "2010",

doi = "10.2139/ssrn.1539385",

language = "English",

publisher = "Tinbergen Institute",

address = "Netherlands",

type = "WorkingPaper",

institution = "Tinbergen Institute",

}

TY - UNPB

T1 - Optimal Balanced Control for Call Centers

AU - Bhulai, S

AU - Yuan-Farenhorst, T

AU - Van der Laan, D

AU - Heidergott, BF

N1 - geen DOI

PY - 2010

Y1 - 2010

UR - http://ssrn.com/abstract=15393

U2 - 10.2139/ssrn.1539385

DO - 10.2139/ssrn.1539385

M3 - Working paper

BT - Optimal Balanced Control for Call Centers

PB - Tinbergen Institute

CY - Amsterdam

ER -