TY - JOUR
T1 - Pathways to individual performance
T2 - Examining the interplay between knowledge bases and repository kms use
AU - Iyengar, Kishen
AU - Sweeney, Jeffrey
AU - Montealegre, Ramiro
N1 - Publisher Copyright:
© 2021
PY - 2021/11
Y1 - 2021/11
N2 - The aims of this study are to gain further insight into the contingent performance effects of repository knowledge management systems (KMS) use. While prior research has laid the foundations, a nuanced understanding of the interplay between the individual's personal and social knowledge bases and KMS usage behaviors is missing. Drawing from prior information systems literature, we identify two components of KMS use, usage frequency and usage intensity. We examine the influence of knowledge bases on individual performance, and the moderating influence of the usage behaviors. We test the hypothesized research model on usage and performance data from 18,219 real estate agents. We find support for different pathways to individual performance based on configurations of knowledge bases and usage behavior. Overall, the study provides an integrated view of the interplay between the three constituents of technology-based learning – cognition, behavior, and performance.
AB - The aims of this study are to gain further insight into the contingent performance effects of repository knowledge management systems (KMS) use. While prior research has laid the foundations, a nuanced understanding of the interplay between the individual's personal and social knowledge bases and KMS usage behaviors is missing. Drawing from prior information systems literature, we identify two components of KMS use, usage frequency and usage intensity. We examine the influence of knowledge bases on individual performance, and the moderating influence of the usage behaviors. We test the hypothesized research model on usage and performance data from 18,219 real estate agents. We find support for different pathways to individual performance based on configurations of knowledge bases and usage behavior. Overall, the study provides an integrated view of the interplay between the three constituents of technology-based learning – cognition, behavior, and performance.
UR - http://www.scopus.com/inward/record.url?scp=85108948940&partnerID=8YFLogxK
U2 - 10.1016/j.im.2021.103498
DO - 10.1016/j.im.2021.103498
M3 - Article
AN - SCOPUS:85108948940
SN - 0378-7206
VL - 58
JO - Information and Management
JF - Information and Management
IS - 7
M1 - 103498
ER -