Prosocial compensation following a service failure: fulfilling an organization's ethical and philanthropic responsibilities

Jean-Pierre Thomassen, MC Leliveld, Kees Ahaus, S van de Walle

Research output: Contribution to journalArticleAcademicpeer-review

12 Citations (Scopus)
13 Downloads (Pure)
Original languageEnglish
Pages (from-to)123-147
Number of pages25
JournalJournal of Business Ethics
Volume162
Issue number1
DOIs
Publication statusPublished - 2020
Externally publishedYes

Research programs

  • EMC NIHES-05-63-01 Management

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