TY - BOOK
T1 - Restaurant chains in China - The dilemma of standardisation versus authenticity
AU - Zeng, G (Guojun)
AU - Vries, Henk
AU - Go, FM
PY - 2019
Y1 - 2019
N2 - This book explores a paradox of the hospitality industry: customers demand not only personal and innovative tourism products and services, but also cost-effective ones. Enterprises have the option to meet the former demand by offering authentic products and services while the latter could be achieved through standardisation. Although it seems ideal to combine both concepts, they seemingly contradict each other, leading to suppliers facing an authenticity-standardisation paradox. The authors identify, analyse, and provide solutions for this authenticity-standardisation paradox based on a series of case studies of restaurants in China. This book will be of interest to scholars, business owners, and consultants.
AB - This book explores a paradox of the hospitality industry: customers demand not only personal and innovative tourism products and services, but also cost-effective ones. Enterprises have the option to meet the former demand by offering authentic products and services while the latter could be achieved through standardisation. Although it seems ideal to combine both concepts, they seemingly contradict each other, leading to suppliers facing an authenticity-standardisation paradox. The authors identify, analyse, and provide solutions for this authenticity-standardisation paradox based on a series of case studies of restaurants in China. This book will be of interest to scholars, business owners, and consultants.
U2 - 10.1007/978-981-13-0986-1
DO - 10.1007/978-981-13-0986-1
M3 - Book
SN - 9789811309854
BT - Restaurant chains in China - The dilemma of standardisation versus authenticity
CY - Singapore
ER -