Searching for the optimal level of employee turnover: A study of a large UK retail organisation

WS Siebert, NV (Nick) Zubanov

Research output: Contribution to journalArticleAcademicpeer-review

100 Citations (Scopus)

Abstract

We study the relationship between sales assistant turnover and labor productivity in 325 stores of a large U.K. clothing retailer tracked over 1995--99. We find that the turnover-productivity relationship is contingent on type of work system. For a large group of part-timers, managed under a "secondary" work system, the relationship clearly has an inverted U-shape, but for the smaller group of full-timers, managed under a "commitment" system, the relationship is the conventional negative one. Implications for the contingency view of the link between turnover and productivity are discussed.
Original languageEnglish
Pages (from-to)294-313
Number of pages20
JournalAcademy of Management Journal
Volume52
Issue number2
DOIs
Publication statusPublished - 2009
Externally publishedYes

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