Service excellence from the employee's point of view: the role of first line supervisors

DN (Deanne) den Hartog, Rudi Verburg

Research output: Contribution to journalArticleAcademic

Original languageUndefined/Unknown
Pages (from-to)159-164
Number of pages6
JournalManaging Service Quality
Volume12
Issue number3
Publication statusPublished - 2002

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