Service excellence from the employee's point of view: the role of first line supervisors

Research output: Contribution to journal › Article › Academic

Research programs

@article{cd559b9c914a430da7bc01c057f7eb7d,

title = "Service excellence from the employee's point of view: the role of first line supervisors",

author = "\{den Hartog\}, \{DN (Deanne)\} and Rudi Verburg",

year = "2002",

language = "Undefined/Unknown",

volume = "12",

pages = "159--164",

journal = "Managing Service Quality",

issn = "0960-4529",

number = "3",

}