Service improvement in a sports environment: A study of spectator attendance

BG (Barry) Dale, JD van Iwaarden, A Wiele, ART Williams

Research output: Contribution to journal › Article › Academic

35 Citations (Scopus)

Research programs

@article{b88ae47554e2448781ee5e06a4b343e4,

title = "Service improvement in a sports environment: A study of spectator attendance",

author = "Dale, {BG (Barry)} and {van Iwaarden}, JD and A Wiele and ART Williams",

year = "2005",

doi = "10.1108/09604520510617310",

language = "Undefined/Unknown",

volume = "15",

pages = "470--484",

journal = "Managing Service Quality",

issn = "0960-4529",

number = "5",

}

TY - JOUR

T1 - Service improvement in a sports environment: A study of spectator attendance

AU - Dale, BG (Barry)

AU - van Iwaarden, JD

AU - Wiele, A

AU - Williams, ART

PY - 2005

Y1 - 2005

U2 - 10.1108/09604520510617310

DO - 10.1108/09604520510617310

M3 - Article

SN - 0960-4529

VL - 15

SP - 470

EP - 484

JO - Managing Service Quality

JF - Managing Service Quality

IS - 5

ER -