| Original language | Undefined/Unknown |
|---|---|
| Number of pages | 29 |
| Edition | ERIM Report Series Research in Management 2002 105-MKT |
| Publication status | Published - 2002 |
Publication series
| Series | ERIM Report Series Research in Management 2002 |
|---|---|
| Volume | 105-MKT |
Service processes as a sequence of events: an application to service calls
PC Verhoef, G Antonides, AN Hoog
Research output: Book/Report/Inaugural speech/Farewell speech › Report › Academic