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Service processes as a sequence of events: an application to service calls

  • PC Verhoef
  • , G Antonides
  • , AN Hoog

Research output: Book/Report/Inaugural speech/Farewell speech › Report › Academic

Original languageUndefined/Unknown
Number of pages29
EditionERIM Report Series Research in Management 2002 105-MKT
Publication statusPublished - 2002

Publication series

SeriesERIM Report Series Research in Management 2002
Volume105-MKT

Research programs

  • ESE - MKT

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