| Original language | Undefined/Unknown |
|---|---|
| Title of host publication | Advance in Consumer Research |
| Editors | M. C. Gilly, J. Meyers-Levy |
| Place of Publication | Salt Lake city |
| Publication status | Published - 2000 |
| Externally published | Yes |
Short abstract: Oh? Wow! How surprise enhances satisfaction
Joelle Vanhamme, HJJM Snelders
Research output: Chapter/Conference proceeding › Chapter › Academic