Signaling news outlet trust in a Google Knowledge Panel: A conjoint experiment in Brazil, Germany, and the United States

Gina M. Masullo*, Claudia Wilhelm, Taeyoung Lee, Joao Fernando Ferreira Goncalves, Martin J Riedl, Natalie J Stroud

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)
66 Downloads (Pure)

Abstract

Using data from a conjoint experiment in three countries (Brazil, n = 2038; Germany, n = 2012, and the United States, n = 2005), this study demonstrates that journalistic transparency can cue trust at the level of the entire news outlet—or domain level—using a Google Knowledge Panel that comes up when people search for a news outlet. In Brazil and the United States, two pieces of information in a Knowledge Panel provided the strongest heuristics that a news outlet was trustworthy: a description of the news outlet and a description of other sites accessed by people who frequent that news outlet’s website. In Germany, information about journalists and the description of the news outlet were the strongest cues. Results offer insights into how people heuristically process online news and are discussed in relation to the heuristic-systematic model of information processing.
Original languageEnglish
Pages (from-to)1-24
Number of pages24
JournalNew Media & Society
DOIs
Publication statusPublished - 15 Nov 2022

Bibliographical note

Funding
The author(s) disclosed receipt of the following financial support for the research, authorship, and/ or publication of this article: The Google News Project funded this study through a contribution to the Center for Media Engagement (CME) in the Moody College of Communication at The University of Texas at Austin, USA

Research programs

  • ESHCC M&C

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