'Social media in citizen-government relations around the world'

Research output: Other contributionAcademic


E-Governance, once defined as an additional channel for service delivery and communication between public agencies and the citizens and businesses they serve, is quickly developing into a set of innovations in which web technologies converge with social media platforms and big data / artificial intelligence applications. Technologies are not necessarily neutral drivers of innovation, but rather these technologies are designed, constructed, implemented and used by people, and thus they shape and are shaped by the values, ideas and assumptions of policymakers, system developers, officials and citizens.

In this lecture I would like to present some first results (‘impressions’) from the COSMICS (‘Comparative study of Social Media in Citizen-State Relations’) study I conducted together with Rebecca Moody. We gathered original survey data in eight countries (Canada, Paraguay, Algeria, Kenya, Netherlands, Greece, Pakistan & China) and tried to explain why citizens would use social media to report poor public sector performance (a form of ‘thin political participation’). First findings indicate that citizens’ use of social media to ‘speak up’ is associated with, in order of strength of effect, social influence / peer pressure (+), perceived effectiveness of social media use (+), trust in social media business infrastructure (+), social media ease of use (+), and citizens’ fear of consequences (-), with citizens’ trust in government not having an impact. It must be noted that impacts are different in various country subsets.
One of the perhaps surprising outcomes of the study is that ‘trust’ plays an important role in enabling a vibrant digital democracy, yet it is trust in proprietary social media infrastructures rather than trust in government institutions that enables or limits citizens to engage in participatory practices. This finding urges us to rethink the longer term roles of proprietary social media platforms such as Facebook and Twitter (and arguably Weibo in the People’s Republic of China!) as infrastructures for citizen engagement and participation.
Original languageEnglish
TypeOnline presentation for ECePS Lecture Series
Media of outputOnline presentation
Publication statusPublished - 15 Oct 2021

Bibliographical note



Dive into the research topics of ''Social media in citizen-government relations around the world''. Together they form a unique fingerprint.

Cite this