Street-level bureaucrats help clients, even in difficult circumstances

LG Tummers

Research output: Book/Report/Inaugural speech/Farewell speechBookProfessional


This policy brief presents the main findings of the Marie Curie Project “COPING: Policy implementation in stressful times: Analyzing coping strategies of civil servants”. The project combines insights from public administration and psychology to study how street-level bureaucrats (also termed frontline workers, public professionals or public service workers) cope with stress during public service delivery.
Original languageEnglish
Place of PublicationBrussels
Publication statusPublished - 2015


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