Successful transition to synchronous learning environments in distance education: A research on entry-level synchronous facilitator competencies

Synchronous education is being integrated at various levels and capacities in distance education offering learners and facilitators a virtual web-conferencing environment where, although they may be geographically separated, they are afforded the flexibility of being virtually present in a shared real-time space. This research aims to reflect on what skills synchronous facilitators perceive as necessary for entry-level facilitators to demonstrate competence in to adequately support learners in the synchronous learning environment. Participants were interviewed based on their experience facilitating within the Adobe Connect learning environment and discussed perceived technical/operational, classroom management, communication and design/delivery competencies an entry-level facilitator must possess to foster learner success in a synchronous virtual environment. Based on the data collected, the researchers developed a competency guideline that may assist higher education organizations, leadership and educators in ensuring entry-level facilitators are prepared with the appropriate level of competence to support learners while overcoming the challenges that may arise in such a technology enhanced and dependent environment. The researchers also suggest an orientation pathway to support the entry-level synchronous facilitator with their transition into the synchronous environment.