Surprise? Surprise? Conceptual framework and methodology for investigating the surprise? Satisfaction relationship

Research output: Book/Report/Inaugural speech/Farewell speechReportAcademic

Original languageUndefined/Unknown
Place of PublicationNew -Zealand
EditionSchool of Business and Economics working paper serie 04/05/2000
Publication statusPublished - 2000
Externally publishedYes

Publication series

SeriesSchool of Business and Economics working paper serie
Volume04/05/2000

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