The customer cannot choose

Research output: Book/Report/Inaugural speech/Farewell speechInaugural speech

Abstract

People can choose and they do make many choices each and every day. What most people are unaware of is how strong the impact of their environment is on the choices they make. This inaugural address highlights the impact of what people see (and what they don¿t see), of what people experience (and what they don¿t experience), or more general the impact of salient decision characteristics. Evidence will be provided in a number of applications that range from online consumer search behaviour to physician prescription behaviour. The lessons to be learned from this for marketers and policy makers alike are highlighted in the context of pension savings decisions and health state valuations.
Original languageEnglish
Place of PublicationRotterdam
PublisherErasmus Research Institute of Management (ERIM)
ISBN (Print)9789058923349
Publication statusPublished - 12 Apr 2013

Research programs

  • ESE - MKT

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