The doctor was rude, the toilets are dirty. Utilizing ‘soft signals’ in the regulation of patient safety

Josje Kok; Iris Wallenburg; I Leistikow; R Bal

doi:10.1016/j.ssci.2020.104914

The doctor was rude, the toilets are dirty. Utilizing ‘soft signals’ in the regulation of patient safety

Josje Kok, Iris Wallenburg, I Leistikow, R Bal

Health Care Governance (HCG)

Research output: Contribution to journal › Article › Academic › peer-review

14 Citations (Scopus)

113 Downloads (Pure)

Original language	English
Journal	Safety Science
Volume	131
DOIs	https://doi.org/10.1016/j.ssci.2020.104914
Publication status	Published - 21 Jul 2020

Research programs

EMC NIHES-05-63-01 Management
EMC NIHES-05-63-03 Competition

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http://hdl.handle.net/1765/128915

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title = "The doctor was rude, the toilets are dirty. Utilizing {\textquoteleft}soft signals{\textquoteright} in the regulation of patient safety",

author = "Josje Kok and Iris Wallenburg and I Leistikow and R Bal",

year = "2020",

month = jul,

day = "21",

doi = "10.1016/j.ssci.2020.104914",

language = "English",

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T1 - The doctor was rude, the toilets are dirty. Utilizing ‘soft signals’ in the regulation of patient safety

AU - Kok, Josje

AU - Wallenburg, Iris

AU - Leistikow, I

AU - Bal, R

PY - 2020/7/21

Y1 - 2020/7/21

UR - https://www.sciencedirect.com/science/article/pii/S0925753520303118

U2 - 10.1016/j.ssci.2020.104914

DO - 10.1016/j.ssci.2020.104914

M3 - Article

SN - 0925-7535

VL - 131

JO - Safety Science

JF - Safety Science

ER -

The doctor was rude, the toilets are dirty. Utilizing ‘soft signals’ in the regulation of patient safety

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