The effect of satisfaction and payment equity on cross-buying; a dynamic model for a multi-service provider

PC Verhoef, Philip Hans Franses, JC Hoekstra

Research output: Contribution to journal › Article › Academic › peer-review

195 Citations (Scopus)

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@article{76402d68fcaf48ecbfe625b9f941d5dd,

title = "The effect of satisfaction and payment equity on cross-buying; a dynamic model for a multi-service provider",

author = "PC Verhoef and Franses, {Philip Hans} and JC Hoekstra",

year = "2001",

doi = "10.1016/S0022-4359(01)00052-5",

language = "Undefined/Unknown",

volume = "77",

pages = "359--378",

journal = "Journal of Retailing",

issn = "0022-4359",

publisher = "Elsevier",

number = "3",

}

TY - JOUR

T1 - The effect of satisfaction and payment equity on cross-buying; a dynamic model for a multi-service provider

AU - Verhoef, PC

AU - Franses, Philip Hans

AU - Hoekstra, JC

PY - 2001

Y1 - 2001

U2 - 10.1016/S0022-4359(01)00052-5

DO - 10.1016/S0022-4359(01)00052-5

M3 - Article

SN - 0022-4359

VL - 77

SP - 359

EP - 378

JO - Journal of Retailing

JF - Journal of Retailing

IS - 3

ER -