The impact of quality on store loyalty: A contingency approach

GJ Odekerken-Schröder, Kristof de Wulf, JDP Kasper, Harry Commandeur

Research output: Contribution to journal › Article › Academic

36 Citations (Scopus)

May 2001

Research programs

@article{13720ae3f4a54fb186192cef6f3c578d,

title = "The impact of quality on store loyalty: A contingency approach",

author = "GJ Odekerken-Schr{\"o}der and {de Wulf}, Kristof and JDP Kasper and Harry Commandeur",

note = "May 2001",

year = "2001",

doi = "10.1080/09544120120034474",

language = "Undefined/Unknown",

volume = "12",

pages = "307--322",

journal = "Total Quality Management",

issn = "0954-4127",

publisher = "Routledge",

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TY - JOUR

T1 - The impact of quality on store loyalty: A contingency approach

AU - Odekerken-Schröder, GJ

AU - de Wulf, Kristof

AU - Kasper, JDP

AU - Commandeur, Harry

N1 - May 2001

PY - 2001

Y1 - 2001

U2 - 10.1080/09544120120034474

DO - 10.1080/09544120120034474

M3 - Article

SN - 0954-4127

VL - 12

SP - 307

EP - 322

JO - Total Quality Management

JF - Total Quality Management

IS - 3

ER -