The importance of cross-cultural expectations in the measurment of service quality perceptions in the hotel industry

RW Armstrong, C Mok, FM Go, Allan Chan

Research output: Contribution to journal › Article › Academic › peer-review

155 Citations (Scopus)

Original language	Undefined/Unknown
Pages (from-to)	181-190
Number of pages	10
Journal	International Journal of Hospitality Management
Volume	16
Issue number	2
DOIs	https://doi.org/10.1016/S0278-4319(97)00004-2
Publication status	Published - 1997

Research programs

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title = "The importance of cross-cultural expectations in the measurment of service quality perceptions in the hotel industry",

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T1 - The importance of cross-cultural expectations in the measurment of service quality perceptions in the hotel industry

AU - Armstrong, RW

AU - Mok, C

AU - Go, FM

AU - Chan, Allan

PY - 1997

Y1 - 1997

U2 - 10.1016/S0278-4319(97)00004-2

DO - 10.1016/S0278-4319(97)00004-2

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