The muddy practice of social media crowdsourcing in Bandung City

Muhammad Akram Mansyur; V. M.F. Homburg; J. F.M. Koppenjan

doi:10.1007/978-3-030-81469-4_8

The muddy practice of social media crowdsourcing in Bandung City

Muhammad Akram Mansyur^*, V. M.F. Homburg, J. F.M. Koppenjan

^*Corresponding author for this work

Public Administration

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

Abstract

This interpretative case study investigates social media use during three urban floods in Bandung City, Indonesia. The results suggest that social media is widely used by citizens as an alternative means of emergency communication. As for the government, although the implementation of social media in Bandung City Government can be said to be a pioneer in comparison to other city governments, and Bandung governments units were required to implement social media, social media played a very limited role in crisis communication between citizens and government. Reasons for this include fragility in adoption of technology, lack of institutionalization of technology, and a mutual distrust between government and citizens, where citizens prefer to use traditional media to issue complaints and report status updates rather than government agencies. This empirical finding was found based on a multimethod study, using interview data, social media scraping, document analysis and field study as sources of data.

Original language	English
Title of host publication	Information Technology in Disaster Risk Reduction - 5th IFIP WG 5.15 International Conference, ITDRR 2020, Revised Selected Papers
Editors	Yuko Murayama, Dimiter Velev, Plamena Zlateva
Publisher	Springer Science+Business Media
Pages	90-101
Number of pages	12
ISBN (Print)	9783030814687
DOIs	https://doi.org/10.1007/978-3-030-81469-4_8
Publication status	Published - 2021
Event	5th IFIP WG 5.15 International Conference on Information Technology in Disaster Risk Reduction, ITDRR 2020 - Virtual, Online Duration: 3 Dec 2020 → 4 Dec 2020

Publication series

Series	IFIP Advances in Information and Communication Technology
Volume	622
ISSN	1868-4238

Conference

Conference	5th IFIP WG 5.15 International Conference on Information Technology in Disaster Risk Reduction, ITDRR 2020
City	Virtual, Online
Period	3/12/20 → 4/12/20

Bibliographical note

Publisher Copyright:
© 2021, IFIP International Federation for Information Processing.

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10.1007/978-3-030-81469-4_8

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Mansyur, M. A., Homburg, V. M. F., & Koppenjan, J. F. M. (2021). The muddy practice of social media crowdsourcing in Bandung City. In Y. Murayama, D. Velev, & P. Zlateva (Eds.), Information Technology in Disaster Risk Reduction - 5th IFIP WG 5.15 International Conference, ITDRR 2020, Revised Selected Papers (pp. 90-101). Springer Science+Business Media. https://doi.org/10.1007/978-3-030-81469-4_8

Mansyur, Muhammad Akram ; Homburg, V. M.F. ; Koppenjan, J. F.M. / The muddy practice of social media crowdsourcing in Bandung City. Information Technology in Disaster Risk Reduction - 5th IFIP WG 5.15 International Conference, ITDRR 2020, Revised Selected Papers. editor / Yuko Murayama ; Dimiter Velev ; Plamena Zlateva. Springer Science+Business Media, 2021. pp. 90-101 (IFIP Advances in Information and Communication Technology, Vol. 622).

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title = "The muddy practice of social media crowdsourcing in Bandung City",

abstract = "This interpretative case study investigates social media use during three urban floods in Bandung City, Indonesia. The results suggest that social media is widely used by citizens as an alternative means of emergency communication. As for the government, although the implementation of social media in Bandung City Government can be said to be a pioneer in comparison to other city governments, and Bandung governments units were required to implement social media, social media played a very limited role in crisis communication between citizens and government. Reasons for this include fragility in adoption of technology, lack of institutionalization of technology, and a mutual distrust between government and citizens, where citizens prefer to use traditional media to issue complaints and report status updates rather than government agencies. This empirical finding was found based on a multimethod study, using interview data, social media scraping, document analysis and field study as sources of data.",

author = "Mansyur, {Muhammad Akram} and Homburg, {V. M.F.} and Koppenjan, {J. F.M.}",

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doi = "10.1007/978-3-030-81469-4_8",

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Mansyur, MA, Homburg, VMF & Koppenjan, JFM 2021, The muddy practice of social media crowdsourcing in Bandung City. in Y Murayama, D Velev & P Zlateva (eds), Information Technology in Disaster Risk Reduction - 5th IFIP WG 5.15 International Conference, ITDRR 2020, Revised Selected Papers. Springer Science+Business Media, IFIP Advances in Information and Communication Technology, vol. 622, pp. 90-101, 5th IFIP WG 5.15 International Conference on Information Technology in Disaster Risk Reduction, ITDRR 2020, Virtual, Online, 3/12/20. https://doi.org/10.1007/978-3-030-81469-4_8

The muddy practice of social media crowdsourcing in Bandung City. / Mansyur, Muhammad Akram; Homburg, V. M.F.; Koppenjan, J. F.M.
Information Technology in Disaster Risk Reduction - 5th IFIP WG 5.15 International Conference, ITDRR 2020, Revised Selected Papers. ed. / Yuko Murayama; Dimiter Velev; Plamena Zlateva. Springer Science+Business Media, 2021. p. 90-101 (IFIP Advances in Information and Communication Technology, Vol. 622).

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

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AB - This interpretative case study investigates social media use during three urban floods in Bandung City, Indonesia. The results suggest that social media is widely used by citizens as an alternative means of emergency communication. As for the government, although the implementation of social media in Bandung City Government can be said to be a pioneer in comparison to other city governments, and Bandung governments units were required to implement social media, social media played a very limited role in crisis communication between citizens and government. Reasons for this include fragility in adoption of technology, lack of institutionalization of technology, and a mutual distrust between government and citizens, where citizens prefer to use traditional media to issue complaints and report status updates rather than government agencies. This empirical finding was found based on a multimethod study, using interview data, social media scraping, document analysis and field study as sources of data.

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Mansyur MA, Homburg VMF , Koppenjan JFM. The muddy practice of social media crowdsourcing in Bandung City. In Murayama Y, Velev D, Zlateva P, editors, Information Technology in Disaster Risk Reduction - 5th IFIP WG 5.15 International Conference, ITDRR 2020, Revised Selected Papers. Springer Science+Business Media. 2021. p. 90-101. (IFIP Advances in Information and Communication Technology, Vol. 622). doi: 10.1007/978-3-030-81469-4_8

The muddy practice of social media crowdsourcing in Bandung City

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