This interpretative case study investigates social media use during three urban floods in Bandung City, Indonesia. The results suggest that social media is widely used by citizens as an alternative means of emergency communication. As for the government, although the implementation of social media in Bandung City Government can be said to be a pioneer in comparison to other city governments, and Bandung governments units were required to implement social media, social media played a very limited role in crisis communication between citizens and government. Reasons for this include fragility in adoption of technology, lack of institutionalization of technology, and a mutual distrust between government and citizens, where citizens prefer to use traditional media to issue complaints and report status updates rather than government agencies. This empirical finding was found based on a multimethod study, using interview data, social media scraping, document analysis and field study as sources of data.
|Title of host publication||Information Technology in Disaster Risk Reduction - 5th IFIP WG 5.15 International Conference, ITDRR 2020, Revised Selected Papers|
|Editors||Yuko Murayama, Dimiter Velev, Plamena Zlateva|
|Publisher||Springer Science+Business Media|
|Number of pages||12|
|Publication status||Published - 2021|
|Event||5th IFIP WG 5.15 International Conference on Information Technology in Disaster Risk Reduction, ITDRR 2020 - Virtual, Online|
Duration: 3 Dec 2020 → 4 Dec 2020
|Series||IFIP Advances in Information and Communication Technology|
|Conference||5th IFIP WG 5.15 International Conference on Information Technology in Disaster Risk Reduction, ITDRR 2020|
|Period||3/12/20 → 4/12/20|
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© 2021, IFIP International Federation for Information Processing.