The order of questions in a survey on citizen satisfaction with public services: Lessons from a split-ballot experiment

Steven Walle, G Van Ryzin

Research output: Contribution to journal › Article › Academic › peer-review

96 Citations (Scopus)

Cite this

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title = "The order of questions in a survey on citizen satisfaction with public services: Lessons from a split-ballot experiment",

author = "Steven Walle and {Van Ryzin}, G",

year = "2011",

language = "English",

volume = "89",

pages = "1436--1450",

journal = "Public Administration",

issn = "0033-3298",

publisher = "Wiley-Blackwell Publishing Ltd",

number = "4",

}

TY - JOUR

T1 - The order of questions in a survey on citizen satisfaction with public services: Lessons from a split-ballot experiment

AU - Walle, Steven

AU - Van Ryzin, G

PY - 2011

Y1 - 2011

UR - http://onlinelibrary.wiley.com/doi/10.1111/j.1467-9299.2011.01922.x/abstract

M3 - Article

SN - 0033-3298

VL - 89

SP - 1436

EP - 1450

JO - Public Administration

JF - Public Administration

IS - 4

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