The role of specificity and apologies in excuse messages following train delay

E Cracco, N Dirix, Chris Reinders Folmer

Research output: Contribution to journal › Article › Academic › peer-review

1 Citation (Scopus)

Original language	English
Pages (from-to)	131-151
Number of pages	21
Journal	Journal of Public Transportation
Volume	20
Issue number	2
DOIs	https://doi.org/10.5038/2375-0901.20.2.7
Publication status	Published - 2017

Research programs

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