The role of specificity and apologies in excuse messages following train delay

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1 Citation (Scopus)

Original language	English
Pages (from-to)	131-151
Number of pages	21
Journal	Journal of Public Transportation
Volume	20
Issue number	2
DOIs	https://doi.org/10.5038/2375-0901.20.2.7
Publication status	Published - 2017

Research programs

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title = "The role of specificity and apologies in excuse messages following train delay",

author = "E Cracco and N Dirix and \{Reinders Folmer\}, Chris",

year = "2017",

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pages = "131--151",

journal = "Journal of Public Transportation",

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T1 - The role of specificity and apologies in excuse messages following train delay

AU - Cracco, E

AU - Dirix, N

AU - Reinders Folmer, Chris

PY - 2017

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U2 - 10.5038/2375-0901.20.2.7

DO - 10.5038/2375-0901.20.2.7

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EP - 151

JO - Journal of Public Transportation

JF - Journal of Public Transportation

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