The role of surprise in satisfaction judgements"?

Research output: Contribution to journal › Article › Academic

Original language	Undefined/Unknown
Pages (from-to)	27-45
Number of pages	19
Journal	Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume	14
Publication status	Published - 2001
Externally published	Yes

Cite this

@article{81c374d361474597bf5ae3134d56fb06,

title = "The role of surprise in satisfaction judgements{"}?",

author = "Joelle Vanhamme and HJJM Snelders",

year = "2001",

language = "Undefined/Unknown",

volume = "14",

pages = "27--45",

journal = "Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior",

issn = "0899-8620",

publisher = "University of Nevada",

}