The Social Dimension of Service Interactions: Observer Reactions to Customer Incivility

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@article{d29ec071ef8b4bf7ad4ce352a361723c,

title = "The Social Dimension of Service Interactions: Observer Reactions to Customer Incivility",

author = "Henkel, \{A P\} and Johannes Boegershausen and A Rafaeli and J Lemmink",

year = "2017",

doi = "10.1177/1094670516685179",

language = "Undefined/Unknown",

volume = "20",

pages = "120--134",

journal = "Journal of Service Research",

issn = "1094-6705",

publisher = "SAGE Publications",

number = "2",

}

TY - JOUR

T1 - The Social Dimension of Service Interactions: Observer Reactions to Customer Incivility

AU - Henkel, A P

AU - Boegershausen, Johannes

AU - Rafaeli, A

AU - Lemmink, J

PY - 2017

Y1 - 2017

U2 - 10.1177/1094670516685179

DO - 10.1177/1094670516685179

M3 - Article

SN - 1094-6705

VL - 20

SP - 120

EP - 134

JO - Journal of Service Research

JF - Journal of Service Research

IS - 2

ER -