The Three-Step Test-Interview (TSTI): An observational instrument for pretesting self-completion questionnaires

A Hak, K van der Veer, HAM (Harrie) Jansen

Research output: Book/Report/Inaugural speech/Farewell speechReportAcademic

Abstract

The Three-Step Test-Interview (TSTI) is an instrument for pretesting a self-completion questionnaire by observing actual instances of interaction between the instrument and respondents (the response process). Because this process mainly consists of cognitive processing (‘thinking’) and is therefore hidden from the observer, (concurrent) think aloud is used as a technique for making the thought process observable. The productivity of the TSTI in identifying problems in questionnaires was assessed in three consecutive pilot studies. A manual for the application of the TSTI is appended.
Original languageUndefined/Unknown
Place of Publication3000 DR Rotterdam
Number of pages35
Publication statusPublished - 2004
Externally publishedYes

Publication series

SeriesERIM Reports ERS-2004-029-ORG

Research programs

  • RSM LIS
  • RSM ORG

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