The use of service channels by citizens in the Netherlands: implications for multi-channel management

Willem Pieterson, Wolfgang Ebbers

Research output: Contribution to journalArticleAcademicpeer-review

75 Citations (Scopus)
Original languageEnglish
Pages (from-to)95-110
JournalInternational Review of Administrative Sciences
Volume74
Issue number1
DOIs
Publication statusPublished - Mar 2008

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