Too good to be true!: The Effectiveness of CSR History in Countering Negative Publicity

Joelle Vanhamme, B Grobben

Research output: Contribution to journalArticleAcademicpeer-review

306 Citations (Scopus)

Abstract

Corporate crises call for effective communication to shelter or restore a company¿s reputation. The use of corporate social responsibility (CSR) claims may provide an effective tool to counter the negative impact of a crisis, but knowledge about its effectiveness is scarce and lacking in studies that consider CSR communication during crises. To help fill this gap, this study investigates whether the length of company¿s involvement in CSR matters when it uses CSR claims in its crisis communication as a means to counter negative publicity. The use of CSR claims in crisis communication is more effective for companies with a long CSR history than for those with a short CSR history, and consumer skepticism about claims lies at the heart of this phenomenon.
Original languageEnglish
Pages (from-to)273-283
Number of pages11
JournalJournal of Business Ethics
Volume85
Issue numbersuppl.2
DOIs
Publication statusPublished - 2009

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