@inbook{f17ea9b379cc47d38e0d80442085eafc,
title = "Towards interactive Tourism: Capitalising on virtual and Physical Value Chains",
author = "FM Go and Robert Govers and {van den Heuvel}, {M (Machteld)}",
year = "1999",
language = "Undefined/Unknown",
isbn = "3211832580",
pages = "11--25",
editor = "D. Buhalis and W. Schertler",
booktitle = "Proceedings of the International Conference Information & Communication Technologies in Tourism, Innsbruck",
publisher = "Springer-Verlag",
address = "Germany",
}