Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Maria Luce Lupetti*, Emma Hagens*, Willem Van Der Maden, Régine Steegers-Theunissen, Melek Rousian

*Corresponding author for this work

Research output: Chapter/Conference proceedingConference proceedingAcademicpeer-review

1 Citation (Scopus)

Abstract

This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients' trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.

Original languageEnglish
Title of host publicationProceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023
ISBN (Electronic)9798400700149
DOIs
Publication statusPublished - 19 Jul 2023
Event5th International Conference on Conversational User Interfaces, CUI 2023 - Eindhoven, Netherlands
Duration: 19 Jul 202321 Jul 2023

Publication series

SeriesProceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023

Conference

Conference5th International Conference on Conversational User Interfaces, CUI 2023
Country/TerritoryNetherlands
CityEindhoven
Period19/07/2321/07/23

Bibliographical note

Publisher Copyright: © 2023 Owner/Author.

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