Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Maria Luce Lupetti; Emma Hagens; Willem Van Der Maden; Régine Steegers-Theunissen; Melek Rousian

doi:10.1145/3571884.3597128

Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Maria Luce Lupetti^*
, Emma Hagens^*
, Willem Van Der Maden
, Régine Steegers-Theunissen
, Melek Rousian

^*Corresponding author for this work

Obstetrics & Gynecology

Delft University of Technology

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

34 Citations (Scopus)

156 Downloads (Pure)

Abstract

This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients' trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.

Original language	English
Title of host publication	Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023
Publisher	Association for Computing Machinery (ACM)
ISBN (Electronic)	9798400700149
DOIs	https://doi.org/10.1145/3571884.3597128
Publication status	Published - 19 Jul 2023
Event	5th International Conference on Conversational User Interfaces, CUI 2023 - Eindhoven, Netherlands Duration: 19 Jul 2023 → 21 Jul 2023

Publication series

Series	Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023

Conference

Conference	5th International Conference on Conversational User Interfaces, CUI 2023
Country/Territory	Netherlands
City	Eindhoven
Period	19/07/23 → 21/07/23

Bibliographical note

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10.1145/3571884.3597128Licence: CC BY

3571884.3597128Final published version, 8.58 MBLicence: CC BY

Cite this

Lupetti, M. L., Hagens, E., Van Der Maden, W., Steegers-Theunissen, R., & Rousian, M. (2023). Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. In Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023 Article 25 Association for Computing Machinery (ACM). https://doi.org/10.1145/3571884.3597128

Lupetti, Maria Luce ; Hagens, Emma ; Van Der Maden, Willem et al. / Trustworthy Embodied Conversational Agents for Healthcare : A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023. Association for Computing Machinery (ACM), 2023. (Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023).

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title = "Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC",

abstract = "This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients' trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.",

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Lupetti, ML, Hagens, E, Van Der Maden, W, Steegers-Theunissen, R & Rousian, M 2023, Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. in Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023., 25, Association for Computing Machinery (ACM), Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023, 5th International Conference on Conversational User Interfaces, CUI 2023, Eindhoven, Netherlands, 19/07/23. https://doi.org/10.1145/3571884.3597128

Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. / Lupetti, Maria Luce; Hagens, Emma; Van Der Maden, Willem et al.
Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023. Association for Computing Machinery (ACM), 2023. 25 (Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023).

Research output: Chapter/Conference proceeding › Conference proceeding › Academic › peer-review

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AU - Steegers-Theunissen, Régine

AU - Rousian, Melek

PY - 2023/7/19

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AB - This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients' trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.

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Lupetti ML, Hagens E, Van Der Maden W, Steegers-Theunissen R , Rousian M. Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. In Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023. Association for Computing Machinery (ACM). 2023. 25. (Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023). doi: 10.1145/3571884.3597128

Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

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