Turning rejection into adoption: enhancing the uptake of externally developed design proposals through boundary spanning

Geert Brinkman*, Astrid Molenveld, William Voorberg, Arwin van Buuren

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

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Abstract

Public organizations increasingly apply design approaches from the creative disciplines. Generally, they do this in isolation from their daily activities. Consequently, the resulting design proposals are rarely adopted. Using Fuzzy-set Qualitative Comparative Analysis on 14 cases, we investigated whether team boundary spanning activities – i.e. representation, coordination of task performance, general information search - enhance adoption. Adoption occurs when representation and coordination of task performance are combined. Vice versa, adoption fails when coordination of task performance is absent. Four specific team boundary spanning activities seem particularly effective: building partnerships, organizing events, branding the project, and jointly reframing the issue at hand.
Original languageEnglish
Number of pages25
JournalPublic Management Review
DOIs
Publication statusE-pub ahead of print - 12 Dec 2024

Bibliographical note

Publisher Copyright:
© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.

Research programs

  • ESSB PA

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