Understanding Street-level Bureaucrats’ Attitude Towards Clients: A social psychological approach

Shelena Keulemans

Research output: Types of Thesis › Doctoral Thesis › Internal

Original language	English
Awarding Institution	Erasmus University Rotterdam
Supervisors/Advisors	Van de Walle, Supervisor Groeneveld, Supervisor
Award date	24 Sep 2020
Print ISBNs	9789463614535
Publication status	Published - 24 Sep 2020

Access to Document

dissertation-Keulemans-2020-.pdfFinal published version, 102 MB
Keulemans-2020-phd-propositions-.pdfOther version, 57.8 KB
129367_Chapter_1-Introduction.pdfFinal published version, 742 KB
129367_Chapter_2-Understanding_street-level_bureaucrats_a.pdfFinal published version, 710 KB
129367_Chapter_3-Street-level_bureaucrats_attitude_toward.pdfFinal published version, 885 KB
129367_Chapter_4-Supervisory_leadership_at_the_frontlines.pdfFinal published version, 768 KB
129367_Chapter_5-Rule-following_identity_at_the_frontline.pdfFinal published version, 840 KB
129367_Chapter_6-Conclusions_and_reflections.pdfFinal published version, 691 KB
129367_Dutch_summary.pdfFinal published version, 625 KB
129367_Appendices.pdfFinal published version, 690 KB
129367_References.pdfFinal published version, 700 KB
129367_About_the_author.pdfFinal published version, 590 KB
cover-image.PNGOther version, 604 KB

http://hdl.handle.net/1765/129367

Cite this