Understanding the dynamics of customer experiences throughout extended service processes

AThH Pruyn; Ale Smidts; LJ van Dijke

Understanding the dynamics of customer experiences throughout extended service processes

AThH Pruyn, Ale Smidts, LJ van Dijke

Department of Marketing Management

Research output: Chapter/Conference proceeding › Chapter › Academic

Original language	Undefined/Unknown
Title of host publication	Papere presented at: 28th EMAC Conference, Berlin, 11-14 may 1999 - TRACK: Marketing and Competition in the Information Age
Editors	L. Hildebrandt, D. Annacker, D. Klapper
Place of Publication	Berlin, Germany
Pages	1-6
Number of pages	6
Publication status	Published - 1999

Bibliographical note

ISBN nummer gebruikt van Boek-abstracts.

Cite this

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title = "Understanding the dynamics of customer experiences throughout extended service processes",

author = "AThH Pruyn and Ale Smidts and {van Dijke}, LJ",

note = "ISBN nummer gebruikt van Boek-abstracts.",

year = "1999",

language = "Undefined/Unknown",

isbn = "3000041877",

pages = "1--6",

editor = "L. Hildebrandt and D. Annacker and D. Klapper",

booktitle = "Papere presented at: 28th EMAC Conference, Berlin, 11-14 may 1999 - TRACK: Marketing and Competition in the Information Age",

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Understanding the dynamics of customer experiences throughout extended service processes. / Pruyn, AThH; Smidts, Ale; van Dijke, LJ.

Papere presented at: 28th EMAC Conference, Berlin, 11-14 may 1999 - TRACK: Marketing and Competition in the Information Age. ed. / L. Hildebrandt; D. Annacker; D. Klapper. Berlin, Germany, 1999. p. 1-6.

Research output: Chapter/Conference proceeding › Chapter › Academic

TY - CHAP

T1 - Understanding the dynamics of customer experiences throughout extended service processes

AU - Pruyn, AThH

AU - Smidts, Ale

AU - van Dijke, LJ

N1 - ISBN nummer gebruikt van Boek-abstracts.

PY - 1999

Y1 - 1999

M3 - Chapter

SN - 3000041877

SP - 1

EP - 6

BT - Papere presented at: 28th EMAC Conference, Berlin, 11-14 may 1999 - TRACK: Marketing and Competition in the Information Age

A2 - Hildebrandt, L.

A2 - Annacker, D.

A2 - Klapper, D.

CY - Berlin, Germany

ER -