@inbook{b1d1ab0b633949e1b95ecbf5ed130470,
title = "Value-creation by reshaping customer and supplier relationships with EDI: The case of Technische Unie in The Netherlands",
author = "{van Heck}, Eric and Ribbers, {PMA (Piet)}",
year = "1997",
language = "Undefined/Unknown",
isbn = "1860769543",
series = "Volume 3 of a 3-volume set",
pages = "III, 1234--1250",
editor = "R. Galliers and C. Murphy and S. Carlsson and H.R. Hansen and C. Loebbecke and R. O'Callaghan",
booktitle = "Proceedings 5th European Conference on Information Systems. Volume III",
}