| Original language | Undefined/Unknown |
|---|---|
| Title of host publication | IT-enabled Customer Service Development |
| Editors | T. Reponen |
| Pages | 63-81 |
| Number of pages | 19 |
| Publication status | Published - 2003 |
| Externally published | Yes |
Web Breeds Services Apart - But How to Get Them Right?
MK Kemppainen, APJ Vepsalainen
Research output: Chapter/Conference proceeding › Chapter › Academic