When matchmaking is not enough: the new role of labour market intermediaries in supporting gig worker careers

José L. Gallegos; Bas A.S. Koene; François Pichault

doi:10.4337/9781035318537.00020

When matchmaking is not enough: the new role of labour market intermediaries in supporting gig worker careers

José L. Gallegos
, Bas A.S. Koene
, François Pichault

Department of People and Organisations

University of Liege
LENTIC (Laboratory for the Study of New Forms of Work)

Research output: Chapter/Conference proceeding › Chapter › Academic

1 Citation (Scopus)

Abstract

The evolution of Labour Market Intermediaries (LMIs) has progressed to LMIs 3.0, addressing the needs of gig workers who face challenges like financial instability and professional isolation. This chapter investigates the support provided by LMIs 3.0, offering a nuanced typology of these intermediaries categorised as Fixers, Bricoleurs, Adapters, and Shapers. Unlike traditional LMIs focused on job matching, LMIs 3.0 aim to replicate the functions of the Standard Employment Relationship, providing regulatory, economic, and social benefits. The study examines their effectiveness and suggests that these intermediaries are essential for shaping a more equitable and sustainable career path for gig workers.

Original language	English
Title of host publication	Research Handbook of Careers in the Gig Economy
Editors	Jos Akkermans, Anne Keegan, François Pichault
Publisher	Edward Elgar Publishing
Chapter	14
Pages	190-203
Number of pages	14
ISBN (Electronic)	9781035318537
ISBN (Print)	9781035318520
DOIs	https://doi.org/10.4337/9781035318537.00020
Publication status	Published - 13 Mar 2025

Bibliographical note

Publisher Copyright:
© The Editors and Contributing Authors Severally 2025.

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10.4337/9781035318537.00020

Cite this

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When matchmaking is not enough: the new role of labour market intermediaries in supporting gig worker careers. / Gallegos, José L.; Koene, Bas A.S.; Pichault, François.
Research Handbook of Careers in the Gig Economy. ed. / Jos Akkermans; Anne Keegan; François Pichault. Edward Elgar Publishing, 2025. p. 190-203.

Research output: Chapter/Conference proceeding › Chapter › Academic

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When matchmaking is not enough: the new role of labour market intermediaries in supporting gig worker careers

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