When public services fail: A research agenda on public service failure

Steven Walle

Research output: Contribution to journal › Article › Academic › peer-review

39 Citations (Scopus)

Original language	English
Pages (from-to)	831-846
Number of pages	16
Journal	Journal of Service Management
Volume	27
Issue number	5
DOIs	https://doi.org/10.1108/JOSM-04-2016-0092
Publication status	Published - 2016

Access to Document

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title = "When public services fail: A research agenda on public service failure",

author = "Steven Walle",

year = "2016",

doi = "10.1108/JOSM-04-2016-0092",

language = "English",

volume = "27",

pages = "831--846",

journal = "Journal of Service Management",

issn = "1757-5818",

number = "5",

}