When public services fail: A research agenda on public service failure

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88 Citations (Scopus)

Original language	English
Pages (from-to)	831-846
Number of pages	16
Journal	Journal of Service Management
Volume	27
Issue number	5
DOIs	https://doi.org/10.1108/JOSM-04-2016-0092
Publication status	Published - 2016

Research programs

@article{d8e230c8e19144d6928fb82d47a75869,

title = "When public services fail: A research agenda on public service failure",

author = "Steven Walle",

year = "2016",

doi = "10.1108/JOSM-04-2016-0092",

language = "English",

volume = "27",

pages = "831--846",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing",

number = "5",

}